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What is a Master Service Agreement?

A Master Service Agreement is a legally binding contract in which two parties, a customer and a service provider, agree on the terms and conditions governing all long-term transactions between them. Agreements like these are essential in industries that require many interactions between a service provider and a consumer and may include a different statement of work for each.

Advantages of Master Service Agreement

Faster Process Than Standard Contract Negotiations

When a company spends time creating a contract, it is frequently a time-consuming and costly procedure. It is in both parties’ best interests to reach an agreement as soon as possible. A master services agreement allows you to agree on the essential elements, which speeds up the negotiation process. A comprehensive master services agreement can be written in a few weeks or even days faster than most contract negotiations.

Protection For Both Parties

Even if you are not going through a traditional contract negotiation, the MSA nonetheless establishes an agreement. If a disagreement arises, the agreement will determine who is at fault. A master services agreement is simple to check, which reduces the likelihood of the two parties going to court, saving money and time.

Blueprint For Future Agreement

If you like the master services agreement you write, you can use it as a template for future negotiations. Of course, each transaction requires unique specifics, but you will have a framework that helps both sides focus on crucial parts of the conversation.

Different Clauses of Master Service Agreement

1) Preparation
Identify the parties involved: Clearly state the names and legal entities of the parties agreeing.
2) Introduction
Define the purpose: Explain the overall intent and purpose of the MSA.
3) Scope of Services
Outline services: Describe the types of services that will be provided under the agreement. Be specific: Detail the scope of work, including tasks, deliverables, and any exclusions.
4) Duration and Termination
Specify term: Define the duration of the agreement (e.g., years or months). Termination clauses: Describe conditions under which either party can terminate the agreement, including notice periods and reasons.
5) Pricing and Payment
Pricing structure: Explain how services will be priced (e.g., hourly rates, fixed fees). Payment terms: Outline when and how payments should be made (e.g., monthly, upon completion).
6) Intellectual Property
Ownership rights: Clarify who will own the intellectual property created during the services. Licensing: Specify any licenses granted to either party for using the other party’s intellectual property.
7) Confidentiality
Define confidentiality: Detail how sensitive information will be handled and protected.
8) Indemnification
Indemnity clause: Explain how one party will compensate the other for losses or damages caused by breaches or legal claims.
9) Dispute Resolution
Dispute process: Describe the procedure for resolving disputes, whether through negotiation, mediation, or arbitration.
10) Governing Law
Choose governing law: Specify which jurisdiction’s laws will govern the agreement.
11) Amendments and Modifications
Change process: Explain how changes to the MSA will be made and documented.
12) Notices
Communication: Detail how formal notices will be delivered between the parties.
13) Entire Agreement
Choose governing law: Specify which jurisdiction’s laws will govern the agreement.
14) Signatures
Execution: Have authorised representatives from both parties to sign and date the agreement.
15) Appendices and Attachments
Attach supporting documents: Include any necessary appendices, like service-level agreements or technical specifications.
16) Review and Legal Counsel
Legal review: Have the agreement reviewed by legal counsel from both parties to ensure compliance and clarity.
17) Retention and Distribution

Document storage: Keep a copy of the signed MSA securely accessible to both parties.

Distribution: Provide copies to relevant parties involved in implementing the services.

15) Appendices and Attachments
Attach supporting documents: Include any necessary appendices, like service-level agreements or technical specifications.

Documents Required for Master Service Agreement

  • Government ID proof with photo.
  • Incorporation certificate.
  • Address proof.
  • The financial statement of both companies for the past financial year.
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